S&S AutoGlass, LLC ("S&S AutoGlass," "we," "us," or "our"), located at Berwick, PA 18603, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, mailing address, email address, and phone number (including mobile phone number).
- Vehicle Information: Year, make, model, and VIN of your vehicle.
- Insurance Information: Insurance provider, policy number, and claim details you voluntarily provide.
- Usage Data: IP address, browser type, pages visited, and time spent on our website (collected automatically via standard web server logs).
2. How We Use Your Information
We use the information we collect to:
- Schedule and fulfill auto glass repair and replacement services;
- Process insurance claims on your behalf;
- Communicate with you about your appointment, quote, or service status;
- Send SMS/text message updates related to your service (see Section 5);
- Respond to inquiries submitted through our contact or agency forms;
- Improve our website and service offerings.
3. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share your information only in the following limited circumstances:
- Insurance Providers: When processing a claim on your behalf, we share relevant information with your insurance company.
- Glass Suppliers: We may share vehicle information with our glass distributors solely to fulfill your order.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
SMS / Mobile Opt-In Data
Mobile opt-in data and consent — including your mobile phone number and your agreement to receive text messages — will not be shared with any third party for their own marketing or promotional purposes. This data is used solely to deliver the service-related SMS communications described in Section 5 below.
4. Cookies and Tracking
Our website may use basic cookies and server-side analytics to understand how visitors use our site. We do not use third-party advertising trackers. You may disable cookies through your browser settings without affecting your ability to use our site.
5. SMS / Text Messaging Terms
By providing your mobile phone number and opting in to receive text messages from S&S AutoGlass, you agree to the following terms:
- Program Description: S&S AutoGlass sends SMS messages for appointment confirmations, service updates, and quote follow-ups.
- Message Frequency: Message frequency varies. You may receive up to 4 messages per service request.
- Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
- Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation message.
- Help: For assistance, reply HELP or contact us at (570) 380-9181.
- Supported Carriers: Most major U.S. carriers are supported. Carrier is not liable for delayed or undelivered messages.
- No Third-Party Sharing: We will never share your mobile number or SMS consent with third parties for marketing purposes.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve any disputes. Service records may be retained for up to 7 years for insurance and business purposes.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information (subject to legal retention requirements);
- Opt out of SMS communications at any time by replying STOP.
To exercise any of these rights, contact us at (570) 380-9181.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
